Android

  • Question

    What versions of Android is MixRadio available on?

    Answer

    MixRadio is available on all standard versions of Android from 4.1 (Jelly Bean) onwards. You can also access MixRadio on a PC or tablet at http://mixrad.io.

  • Question

    Where is MixRadio available?

    Answer

    MixRadio is currently available in the following countries: Australia, Austria, Brazil, Canada, Finland, France, Germany, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, United States and Vietnam.

  • Question

    Why do I need to sign in to MixRadio?

    Answer

    Signing in allows you to listen to your personalized mixes on multiple devices.

  • Question

    How does “My mix” work?

    Answer

    The first time you use My mix, you’ll be asked to select some of your favorite artists. These are used to start creating your music taste profile. MixRadio uses this profile to give you a personalized radio station at the touch of a button. To keep improving your profile, use the hearts to tell us which tracks and artists you like and dislike as you listen to the music.

  • Question

    How does ‘Artist mix’ work?

    Answer

    Choose a handful of artists and then hit play. We will play you some of your favorite artists then branch out to similar artists we think you’ll like, and you can tell us what tracks you like or dislike using the heart icons so we can adapt the mix to suit you as it goes along. Artist mix is currently only available on our mobile app.

  • Question

    What is MixRadio's Offline feature?

    Answer

    By taking a mix offline you can listen to it without an internet connection or to save on mobile data costs. Once downloaded, mixes expire after 30 days. Click on an offline mix to refresh it.

  • Question

    Can I buy the song that’s playing?

    Answer

    If Google Play Music is available in your country, and has the song available for purchase, you can buy it by clicking on “Buy Track” in the menu on the MixRadio Player screen.

  • Question

    The track I purchased from Google Play Music is faulty. How can I get a refund?

    Answer

    You will need to contact Google for assistance with faulty downloads or refund requests.

  • Question

    How do I play the tracks I purchased?

    Answer

    You can play your purchased music through the standard music player on your device.

  • Question

    Why is there advertising in MixRadio?

    Answer

    Advertising means that we can provide the music to you for free, since they help us pay the artists and record labels for the great music they make.

  • Question

    Can I create playlists in MixRadio?

    Answer

    MixRadio is all about music discovery. Rather than compiling a playlist of the tracks you already know, we would love to introduce you to new tracks from your favorite artists, or other artists you might like. Tell us about which tracks and artists you like and don’t like and your mix will evolve into the perfect personal playlist.

  • Question

    The music I’m listening to does not seem to correspond with what the application is telling me (for example: the artist or track names are wrong, or there is an incorrect artist image)

    Answer

    Sometimes the data we receive can get corrupted or is faulty. We have a dedicated team that is constantly checking through the catalog for any potential inconsistencies, but with over 36 million tracks, we do occasionally miss some so please report it to us.

  • Question

    How can I find out more about the artist playing in MixRadio on my Android Phone?

    Answer

    By clicking on the “About this artist” you will see biographies for many of the artists currently playing.

  • Question

    I have stumbled upon some music on MixRadio which I find offensive – what can I do?

    Answer

    We aim to remove offensive content from our curated mixes as much as possible but with a catalog as big as ours we cannot monitor everything that is coming through, but we do regular checks on our catalog where potentially offensive material could be flagged. If you think we might have missed something please report it to us.

  • Question

    I am an artist or record label and I would like to get my music onto your service. How can I go about doing this?

    Answer

    The best way to do this would be to sign up with one of our many aggregator partners who include: Believe, The Orchard, Tunecore, C.I and Fuga, they will be able to send your music for us to use on MixRadio.

  • Question

    What about the extra cost that downloading high quality audio can bring?

    Answer

    If you’re worried about mobile data costs or you find that high quality tracks take too long to start playing, then you can control how this works under Settings -> Audio Quality.

  • Question

    How can I see what tracks I’ve played?

    Answer

    We’ve teamed up with Last.fm to add scrobbling to MixRadio for Android and iOS. Scrobbling keeps a record of the tracks you've played. Sign in to http://control.mixrad.io and go to the settings page to associate your MixRadio account with your Last.fm account. It’s that easy!

  • Question

    Why are my skips limited?

    Answer

    So we can provide you with a great free service with a massive catalogue, there are restrictions within label agreements which mean you are limited on skips.

  • Question

    Why haven’t you got any music by…?

    Answer

    MixRadio has a massive catalogue of 39 million tracks and we are constantly expanding this, keep checking back because we add hundreds of new tracks on a daily basis.

  • Question

    How do I keep up to date with MixRadio?

    Answer

    If you want to find out what MixRadio is up to and what new mixes are added to the service follow us on Facebook and Twitter via the links at the bottom of this page. We also have a dedicated blog where you can read about new curated mixes, exclusive artist interviews, competitions and updates to the app.

iOS

  • Question

    What versions of iOS is MixRadio available on?

    Answer

    MixRadio is only available on iPhones running version 8.0 or higher of iOS.

  • Question

    Where is MixRadio available?

    Answer

    MixRadio is currently available in the following countries: Australia, Austria, Brazil, Canada, Finland, France, Germany, India, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, United States and Vietnam.

  • Question

    Why do I need to sign in to MixRadio?

    Answer

    Signing in allows you to listen to your personalized mixes on multiple devices.

  • Question

    How does “My mix” work?

    Answer

    The first time you use My mix, you’ll be asked to select some of your favorite artists. These are used to start creating your music taste profile. MixRadio uses this profile to give you a personalized radio station at the touch of a button. To keep improving your profile, use the hearts to tell us which tracks and artists you like and dislike as you listen to the music.

  • Question

    How does ‘Artist mix’ work?

    Answer

    Choose a handful of artists and then hit play. We will play you some of your favorite artists then branch out to similar artists we think you’ll like, and you can tell us what tracks you like or dislike using the heart icons so we can adapt the mix to suit you as it goes along. Artist mix is currently only available on our mobile app.

  • Question

    What is MixRadio's Offline feature?

    Answer

    By taking a mix offline you can listen to it without an internet connection or to save on mobile data costs. Once downloaded, mixes expire after 30 days. Click on an offline mix to refresh it.

  • Question

    Can I buy the song that’s playing?

    Answer

    If the iTunes Music Store is available in your country, and has the song available for purchase, you can buy it by clicking on “Buy Track” in the menu on the MixRadio Player screen.

  • Question

    The track I purchased from the iTunes Music Store is faulty. How can I get a refund?

    Answer

    You will need to contact Apple for assistance with faulty downloads or refund requests.

  • Question

    How do I play the tracks I purchased?

    Answer

    You can play your purchased music through the standard music player on your device.

  • Question

    Why is there advertising in MixRadio?

    Answer

    Advertising means that we can provide the music to you for free, since they help us pay the artists and record labels for the great music they make.

  • Question

    Can I create playlists in MixRadio?

    Answer

    MixRadio is all about music discovery. Rather than compiling a playlist of the tracks you already know, we would love to introduce you to new tracks from your favorite artists, or other artists you might like. Tell us about which tracks and artists you like and don’t like and your mix will evolve into the perfect personal playlist.

  • Question

    The music I’m listening to does not seem to correspond with what the application is telling me (for example: the artist or track names are wrong, or there is an incorrect artist image)

    Answer

    Sometimes the data we receive can get corrupted or is faulty. We have a dedicated team that is constantly checking through the catalog for any potential inconsistencies, but with over 36 million tracks, we do occasionally miss some so please report it to us.

  • Question

    How can I find out more about the artist playing in MixRadio on my iPhone?

    Answer

    A lot of the artists will have biographies on their artist pages but also some will have Twitter handles which will keep you up to date and you can feel more engaged with your favorite artists.

  • Question

    I have stumbled upon some music on MixRadio which I find offensive – what can I do?

    Answer

    We aim to remove offensive content from our curated mixes as much as possible but with a catalog as big as ours we cannot monitor everything that is coming through, but we do regular checks on our catalog where potentially offensive material could be flagged. If you think we might have missed something please report it to us.

  • Question

    I am an artist or record label and I would like to get my music onto your service. How can I go about doing this?

    Answer

    The best way to do this would be to sign up with one of our many aggregator partners who include: Believe, The Orchard, Tunecore, C.I and Fuga, they will be able to send your music for us to use on MixRadio.

  • Question

    What about the extra cost that downloading high quality audio can bring?

    Answer

    If you’re worried about mobile data costs or you find that high quality tracks take too long to start playing, then you can control how this works under Settings -> Audio Quality.

  • Question

    How can I see what tracks I’ve played?

    Answer

    We’ve teamed up with Last.fm to add scrobbling to MixRadio for Android and iOS. Scrobbling keeps a record of the tracks you've played. Sign in to http://control.mixrad.io and go to the settings page to associate your MixRadio account with your Last.fm account. It’s that easy!

  • Question

    Why are my skips limited?

    Answer

    So we can provide you with a great free service with a massive catalogue, there are restrictions within label agreements which mean you are limited on skips.

  • Question

    Why haven’t you got any music by…?

    Answer

    MixRadio has a massive catalogue of 39 million tracks and we are constantly expanding this, keep checking back because we add hundreds of new tracks on a daily basis.

  • Question

    How do I keep up to date with MixRadio?

    Answer

    If you want to find out what MixRadio is up to and what new mixes are added to the service follow us on Facebook and Twitter via the links at the bottom of this page. We also have a dedicated blog where you can read about new curated mixes, exclusive artist interviews, competitions and updates to the app.

Windows Phone

  • Question

    What version of Windows Phone is MixRadio available on?

    Answer

    MixRadio is available on Windows Phone 8 and 8.1.

  • Question

    Can I use MixRadio on my Windows PC or tablet?

    Answer

    Yes, you can access MixRadio in your browser at mixrad.io. MixRadio supports recent versions of Chrome, Firefox and Safari as well as Internet Explorer 10.

  • Question

    Where is MixRadio available?

    Answer

    MixRadio is currently available in the following countries: Australia, Austria, Brazil, Canada, Finland, France, Germany, India, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, United States and Vietnam.

  • Question

    How do I sign in with my Nokia account?

    Answer

    Nokia account was discontinued by Microsoft and is no longer supported. You can continue use MixRadio for free on your Windows Phone device without signing in.

  • Question

    How to I close MixRadio and stop the music playing in the background?

    Answer

    To close the app please first press pause in MixRadio to stop the music playing, then hold down the back arrow button on your device and select (X) to close MixRadio.

  • Question

    MixRadio has stopped working, what can I do?

    Answer

    Please remove the app from your phone by pressing on the MixRadio icon until a menu appears and selecting 'delete'. You can then download the latest version of the app via the Windows Phone Store link at top of this page.

Web

  • Question

    Can I access MixRadio on the web?

    Answer

    Yes, you can access MixRadio on the web at www.mixrad.io

  • Question

    Which browsers can I use to access MixRadio?     

    Answer

    MixRadio supports recent versions of Chrome, Firefox, Safari as well as Internet Explorer 10.

  • Question

    Will MixRadio work on my tablet device?

    Answer

    Yes, you can enjoy MixRadio on your tablet using one of the supported browsers.

  • Question

    Why do I need to sign in to MixRadio?

    Answer

    Signing in allows you to listen to your personalized mixes on multiple devices.

  • Question

    How does “My mix” work?

    Answer

    The first time you use My mix, you’ll be asked to select some of your favorite artists. These are used to start creating your music taste profile. MixRadio uses this profile to give you a personalized radio station at the touch of a button. To keep improving your profile, use the hearts to tell us which tracks and artists you like and dislike as you listen to the music.

  • Question

    How does ‘Artist mix’ work?

    Answer

    Choose a handful of artists and then hit play. We will play you some of your favorite artists then branch out to similar artists we think you’ll like, and you can tell us what tracks you like or dislike using the heart icons so we can adapt the mix to suit you as it goes along. Artist mix is currently only available on our mobile app.

  • Question

    What is MixRadio's Offline feature?

    Answer

    By taking a mix offline you can listen to it without an internet connection or to save on mobile data costs. Once downloaded, mixes expire after 30 days. Click on an offline mix to refresh it.

  • Question

    Can I take music offline using my computer?

    Answer

    No, the offline feature is only available on our mobile app.

  • Question

    How do I play the tracks I purchased?

    Answer

    You can play your purchased music through the standard music player on your device.

  • Question

    Why is there advertising in MixRadio?

    Answer

    Advertising means that we can provide the music to you for free, since they help us pay the artists and record labels for the great music they make.

  • Question

    Can I create playlists in MixRadio?

    Answer

    MixRadio is all about music discovery. Rather than compiling a playlist of the tracks you already know, we would love to introduce you to new tracks from your favorite artists, or other artists you might like. Tell us about which tracks and artists you like and don’t like and your mix will evolve into the perfect personal playlist.

  • Question

    The music I’m listening to does not seem to correspond with what the application is telling me (for example: the artist or track names are wrong, or there is an incorrect artist image)

    Answer

    Sometimes the data we receive can get corrupted or is faulty. We have a dedicated team that is constantly checking through the catalog for any potential inconsistencies, but with over 36 million tracks, we do occasionally miss some so please report it to us.

  • Question

    I have stumbled upon some music on MixRadio which I find offensive – what can I do?

    Answer

    We aim to remove offensive content from our curated mixes as much as possible but with a catalog as big as ours we cannot monitor everything that is coming through, but we do regular checks on our catalog where potentially offensive material could be flagged. If you think we might have missed something please report it to us.

  • Question

    I am an artist or record label and I would like to get my music onto your service. How can I go about doing this?

    Answer

    The best way to do this would be to sign up with one of our many aggregator partners who include: Believe, The Orchard, Tunecore, C.I and Fuga, they will be able to send your music for us to use on MixRadio.

  • Question

    What about the extra cost that downloading high quality audio can bring?

    Answer

    If you’re worried about mobile data costs or you find that high quality tracks take too long to start playing, then you can control how this works under Settings -> Audio Quality.

  • Question

    How can I see what tracks I’ve played?

    Answer

    We’ve teamed up with Last.fm to add scrobbling to MixRadio for Android and iOS. Scrobbling keeps a record of the tracks you've played. Sign in to http://control.mixrad.io and go to the settings page to associate your MixRadio account with your Last.fm account. It’s that easy!

  • Question

    Why are my skips limited?

    Answer

    So we can provide you with a great free service with a massive catalogue, there are restrictions within label agreements which mean you are limited on skips.

  • Question

    Why haven’t you got any music by…?

    Answer

    MixRadio has a massive catalogue of 39 million tracks and we are constantly expanding this, keep checking back because we add hundreds of new tracks on a daily basis.

  • Question

    How do I keep up to date with MixRadio?

    Answer

    If you want to find out what MixRadio is up to and what new mixes are added to the service follow us on Facebook and Twitter via the links at the bottom of this page. We also have a dedicated blog where you can read about new curated mixes, exclusive artist interviews, competitions and updates to the app.

If you require further help on a subject that is not already listed in our FAQs then email our support team help@mixrad.io